Debit Card Conversion

Why is Greylock changing my debit card?

We are switching to a new vendor allowing us to provide Members with: enhanced security, better interactivity with other Greylock programs, a superior mobile card management system, improved 24/7 Member support and a new ATM locator (coming soon after conversion)!

Why am I being asked to update my contact information?

We are sending out new debit cards. In order to ensure accurate delivery we need verify your currently contact information.

Why am I receiving a new debit card now?

We contracted a new company to manage our debit cards—giving you enhanced security, better interactivity with other Greylock programs, a superior mobile card management system, improved 24/7 Member support and a new ATM locator (coming soon after conversion)!

Can’t I just keep using my current card?

Your current card will stop working after September 21st to make way for the additional benefits you will have access to with your new card.

Will my new debit card be delivered by mail?

Yes! Please call us at (413) 236-4000 or visit your closest branch to make sure your mailing address and contact information is current.

When can I start using the new card?

Wednesday, September 21st. Please activate and begin using your new card after 9am on Wednesday, September 21st.

Can I activate and start using my new card before 9/21?

No. The new cards cannot be activated or used before 9am on Wednesday, September 21st.

How long can I keep using my current card?

It will stop working after September 21st.

Can I control my new debit card in the Greylock Mobile Banking app?

No. This feature will go away on September 21st. Please download the Greylock Manage My Card App from your phone’s mobile app store so you can access your new debit card and all other Greylock cards in one place.

Can I use CardValet with my new debit card?

No. Please download the Greylock Manage My Card App from your phone’s mobile app store so you can access your new debit card and all other Greylock cards in one place.

Can I use my old debit card after September 21?

No. Your new card will also have a new number and thus replaces your old card.

What if I didn’t receive a new debit card?

If you do not receive a new card by September 14, please call (413) 236-4000.

Will I get a new PIN number for my new card?

When you call to activate your new card, please stay on the line and you will be prompted to enter a PIN for your new card. You could use the same PIN you have today or enter something different.

Will my new debit card have the same expiration date?

No. All debit cards will have new expiration dates and new numbers. You will need to notify merchants with the numbers and date for any automatic payments that are paid with your card.

Will the CVV code on the card change?

Yes. All the numbers, including the CVV/CVV2 code will change on your new card.

What should I do with my old debit card?

You should destroy the old card AFTER you activate and start using your new card.

Do I need to do anything else?

The cards will have new numbers, so any auto-payments, stored cards (in an Amazon, PayPal, ShopPay, ApplePay, BillMatrix, etc…) or subscriptions you might have tied to the card (e.g. Venmo, insurance premiums, pharmacies, E-Z Pass, gym membership, Netflix subscriptions, etc.) will need to be updated with your new card number.